visit/ browse our website without providing your personal
identification, where it is practical. Certain sections of the website
may require your personal data in order to cater for your needs
efficiently and to provide better information in relation to the
products, services or information as may be requested by you on our
website. Therefore, by accessing and using our website, you
and voluntarily accord your unambiguous consent to authorise TMPVL to
collect, use and process all the information and personal data provided
Personal data that we collect Personal data refers to data that lets TMPVL know the specifics of who you are and which may be used to identify, contact or locate you (e.g. name, age, gender, mailing address, telephone number and e-mail address). We collect your personal data which you provide us, inter alia, in scenarios such as- (i) in response to a survey; (ii) in case you register for events; (iii) when registering for personalised services; or (iv) requesting information about our product or use of our services or request for customer support etc. We may ask you to provide your personal data relevant for the scenarios such as your name, address, zip code, phone number, email address and collect your IP address, location data, information about your device, etc. Not all of the personal data TMPVL holds about you, will always come directly from you. It may, for example, come from your employer or other organizations to which you belong or through our retail network and preferred partners. However, TMPVL collects personal data about you when you interact with this site and/or utilize products or services offered on this site.
For Example :
TMPVL websites may contain links to other websites. TMPVL shall not be responsible for the privacy or the content of such websites even if:
How we use your personal data We can only use your personal data if we have a proper reason for doing so. We will use your personal data, inter alia, for one or more of these reasons:
We endeavour to collect only such data/information that is reasonably necessary to perform services for you or to respond to your inquiries. You are responsible for ensuring that the data/information you provide is accurate, complete and current.
By giving your contact details on our website, mobile application or any other mode, you agree to receive communication from TMPVL or any of its associate/ affiliate over email, SMS, phone call and/ or WhatsApp.
TMPVL reserve the right, in its sole discretion, to terminate your access to whole or any part of TMPVL website and the related services or any portion thereof at any time without notice.
When we share personal data TMPVL shares or discloses personal data when necessary to provide services or conduct our business operations. If TMPVL intends to transfer your personal data outside, TMPVL shall take steps to ensure that your privacy rights continue to be protected and shall ensure that adequate safeguards are in place. We do not collect any special categories of personal data about you through our website (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data)
TMPVL may disclose or share information about you to unaffiliated third-party customers of TMPVL including but not limited to the entities mentioned below for the purpose of providing you products, services and offers of TMPVL, its affiliates or Franklin ev Group companies. For example:-
Within TMPVL: Our businesses around the world are supported by a variety of TMPVL teams and functions, and personal data/information will be made available to them if necessary for the provision of services, account administration, sales and marketing, customer and technical support, and business and product development. All of our employees and contractors are required to follow our data protection and security policies when handling personal data
Affiliates: Our parent company, subsidiaries, joint ventures, group and associate companies. These entities may use this information for the purposes outlined above.
Dealers: Our authorized dealers which are independently owned and operated. They may use this information for their everyday business purposes, including marketing, customer service, fulfilment and related purposes.
Distributors: Our authorized distributors which are independently owned and operated. They may use this information for their everyday business purposes, including marketing, customer service, fulfilment and related purposes.
Our third-party service providers: We collaborate with service providers around the world for any support needed. Personal data may be made available to these parties only when necessary to fulfil the services they provide to us, such as software, system, and platform support; direct marketing services; cloud hosting services; advertising; and order fulfilment and delivery. Our third-party service providers are not permitted to share or use personal data we make available to them for any other purpose than to provide services to us. Further, in case that we entrust the processing of your personal details to the third-party service providers, we select the third-party service providers who can maintain the appropriate or suitable technical and physical safeguards, and control and supervise such third-party service providers. We do not sell or rent your personal details to third parties for marketing purposes. However, for data aggregation purposes we may use your personal data, which may be sold to other parties at our discretion. Any such data aggregation would not contain any of your personal details. We may provide your personal data, such as your first name, last name, email address, phone number, street address, city, state, province region, cookies, and IP address to third-party service providers we hire to provide services to us by emails, internet, etc. These third-party service providers may include but are not limited to: payment processors, all centres, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies. We maintain the appropriate or suitable technical and physical safeguards in relation to the provision of your personal data to such third-party service providers. Whenever you request us the discontinuance of the provision of your personal data to such third-party service providers, we shall discontinue the same. If you want to obtain a copy of such safeguards or discontinuation of provision of your personal details to such third-party service providers, you may send us an email with your request to dpr@Franklin evmotors.com. When we provide your personal data to any third-party service providers or receive personal details from any third-party, we make a record of such provision or receipt. Further, when we receive personal details from any third-party, we shall check the circumstances of obtaining such personal details.
Third parties: We will share personal data when we believe it is required, such as:
Within Franklin ev Group Companies : We may also share your personal data/information within Franklin ev Group companies to make their products, services and /or applications available to you through various platforms (including Franklin ev Consumer Platform), to assist them in reaching out to you in relation to their programs or campaigns and to process your queries and requests. We ensure that these affiliates and Franklin ev Group companies who handle your information comply with the applicable laws and their own privacy policies. These entities and affiliates may market to you as a result of such sharing, unless you explicitly opt-out. We may also disclose or share your personal information to unaffiliated third parties to provide you services and products.
In some cases such as to provide the product or service you have requested, we may need to disclose or transfer your personal data within TMPVL or to third parties, if required. When we transfer personal data/information to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. For example, we use approved contractual clauses, multiparty data transfer agreements, intragroup agreements, and other measures designed to ensure that the recipients of your personal data/information protect it.
How we secure personal data TMPVL uses appropriate technologies and procedures to protect your personal data. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements. For example
Childern We do not provide services directly to children or proactively collect their personal information. Parents or guardians may authorize children to use our website provided they assume all responsibility and legal liability for the conduct of such child including, without limitation, monitoring the child's access and use of the TMPVL site. If TMPVL learns that personal data of a child has been collected without verifiable parental consent, then TMPVL may take the appropriate steps to delete such information. However, if you discover your child has submitted his/ her data to TMPVL, you may request to have such data deleted from TMPVL's database by sending an e-mail request. Upon receiving the request, TMPVL shall ensure to delete such information from its database.
Your rights and your personal data We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal data/information.
In such cases, we will need you to respond with proof of your identity before you can exercise these rights.
How long do we keep your personal data? We retain personal data/information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, TMPVL takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.
TMPVL may disclose your personal data in good faith or whenever necessary to comply with a legal obligation or if disclosure was required by any law or by order of any competent court or statutory authority, to protect and defend the legal rights or intellectual property rights of TMPVL.
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